Terms & Conditions Onic Travels

BOOKING TERMS & CONDITIONS

We eagerly look forward to welcoming you! Please take a moment to review our booking terms and conditions outlined below.

When making a reservation or purchasing flights, accommodation, car hire, or any travel-related service with Onic Travels, you confirm that you are authorized to accept, and do accept on behalf of all passengers, the terms and conditions associated with your booking.

Additionally, you agree to adhere to the booking conditions of the airlines, suppliers, or other service providers for whom Onic Travels acts as an agent. We strongly encourage you to thoroughly read the terms and conditions applicable to all reservations and payments made to Onic Travels, as detailed below.

These terms and conditions apply to all bookings, including, but not limited to, holiday packages, flights, car rentals, or accommodations. Please read them carefully or contact our team if you have questions or need further clarification.

Our terms and conditions are divided into three sections:

Part 1 – Applicable to all bookings (holiday packages, flights, car hire, accommodations, insurance, or any related purchases).
Part 2 – Specific to bookings classified as "Packages" under the terms outlined in "Your Holiday Contract."
Part 3 – Additional conditions for reservations categorized as "Other Travel Arrangements."

These terms and conditions are specific to Onic Travels' policies. Additional terms from service providers, such as airlines, accommodation providers, or holiday operators, may also apply. Your booking agent will communicate these to you as necessary.

Products and services facilitated via Onic Travels may be subject to additional terms and conditions, including but not limited to price adjustments resulting from tax changes, contract modifications, or other variations for bookings made with deposits and awaiting balance payments.

Clients are encouraged to review any supplementary terms included in product descriptions, email communications, or our website.

Modifications of Terms

The terms and conditions on this page are subject to modification at any time without prior notice. Any revised terms will take effect immediately upon being published on the Onic Travels website and will not apply retroactively to existing contracts.

Part 1 – General Terms for All Bookings

Reservations

Reservations can be made via telephone, in person, online, or by mail without obligation.
If a correct email address is supplied, a confirmation email containing traveler details, schedule, payment information, company contacts, and terms will be sent to the traveler.
Clients must confirm or report errors in the reservation details in writing within 24 hours. If no response is received, the reservation is deemed correct (unless otherwise stated by the agent).
Online reservations typically require full payment unless specified otherwise during the booking process.

Deposits and Payments

The minimum deposit for reservations requiring a deposit is GBP 25. It is non-refundable and due within 24 hours of booking.
Tickets are issued only upon confirmation by the traveler and after full payment has been received. Once issued, tickets are generally non-refundable, non-changeable, and non-transferable unless otherwise specified.
E-tickets will be emailed upon receipt of full payment and written confirmation of the itinerary from the traveler. For those without email access, tickets can be collected from our office or sent by post (delivery time varies).

Contracts and Communications

A confirmatory email signifies a contract between Onic Travels and the traveler at the agreed details and cost. Corrections, if any, must be requested on the same day.
No contract exists until payment is processed successfully. Incorrect card details or suspected fraud will void the reservation.

Third-Party Payments

Verification documents may be required for payments made with a third-party card. These measures ensure financial security and prevent fraudulent transactions. Failure to provide the required documents may result in ticket cancellation or withholding.

Final Payments and Schedule Adjustments

Deposits are deducted from the total ticket price. To secure the reservation, the final payment must be made before the deadline.
Airline schedules, fares, taxes, or operational availability changes may occur. Travelers will be notified, and alternatives or cost adjustments will be offered if applicable.

Cancellations and Refunds

Cancellations initiated by the traveler may incur charges as per company or airline policy. Many economy and promotional fares are entirely non-refundable. Travelers are advised to confirm refund policies before canceling.

Travel Documentation and Responsibility

Travelers must have valid passports, visas, and other travel documents. Onic Travels does not provide visa or entry clearance assistance.

Customer Care and Complaints

Complaint Resolution Process

Step 1: Directly address the issue with the agent who managed your booking.
Step 2: If unresolved, escalate to the agent’s supervisor.
Step 3: Submit your concern in writing via the Contact Page on our website.
Step 4: If still unresolved, email the Customer Services Manager at [email protected]
Step 5: Escalate unresolved matters to the Manager of Operations at [email protected]

The only language in which the contract can be concluded is English.

Note: Onic Travels reserves the right to terminate any communication that contains abusive language, harassment, or disrespectful behavior. If you have inquiries, clarifications, or need assistance, please contact our customer service team.

Mode of Reservations

Reservations with Onic Travels can be made through various modes; however, all terms and conditions apply uniformly across all modes except for in-person reservations.

Reservations Made Online (Internet/Online Reservations)

The traveler makes Online reservations using the Onic Travels central reservation system (online booking engine). The traveler is responsible for selecting flight timings, schedules, or other relevant details.
Assistance is available if inappropriate or short time intervals are selected or changes are required per the carrier/airline's terms and conditions.
For "Flight Orders" or "Inquiry Emails," an Onic Travels agent or travel consultant will contact the inquirer to provide options matching the requested details.
Upon completing an online reservation, an auto-response email with schedule details is sent.
After processing the payment, an Onic Travels agent will send a secondary email to reconfirm travel and payment details. The traveler must respond before the deadline to finalize the reservation.
Full payment is generally required at the time of booking unless otherwise specified.
E-tickets are issued and emailed promptly after confirmation of reservation details and adherence to the instructions in the confirmation email.
In the unlikely event of an administrative error displaying an incorrect price, Onic Travels reserves the right to correct the price. In such cases, the traveler may opt to cancel without charges.

Reservations Made Over the Phone

Onic Travels agents handle telephonic reservations. Travelers may inquire about prices, details, and schedules or make reservations directly.
Payment can be made via card, cash, bank transfer, or deposit. Card details may be provided over the phone to complete the reservation.
A confirmation email with the itinerary and pricing is sent for verification, and the traveler must follow the instructions for the timely issuance of e-tickets.
In urgent cases or if the assigned agent is unavailable, travelers should contact the section/agent manager.

Booking and payment

We make your booking with a supplier when you inform us that you are willing to accept our quotation either written or verbal. Once booking is confirmed, you are required to deposit a particular amount to the supplier of the arrangement. A full payment must be deposited if booking is made within the 12 weeks of departure. You are required to pay the relevant assurance premiums and reservation fee in time. We will send you a booking confirmation on behalf of the supplier. If your complete booking has a flight included, we will provide you with an ATOL certificate. Make sure to check your confirmed booking and ATOL Certificate carefully and immediately report if you find any incorrect or incomplete information. Please check that your name is exactly as stated in the relevant passport. We only act as a booking agent and therefore we hold no accountability or any mistakes in the documentation except if a mistake is made by us. Once you pay the deposit, you are required to pay the full balance before the due date. If you fail to deposit the fee before the due date, we will notify the supplier who may cancel your booking due to delay. You may also charge the cancellation fee in these booking conditions. Key Points

While making a booking, you will enter into a contract with the supplier of the arrangements
Your booking will be subjected to the Company’s Terms and Conditions and the certain booking conditions of the relevant supplier
You enter into a contract as soon as we issue you our confirmation invoice
If you have paid the required deposit, you are responsible to pay the full amount prior to the due date. In case you fail to deposit the fee, we will notify the supplier who may cancel the booking and charge you with a cancellation fee
All finances you pay to us will be on held on the behalf of the supplier of the arrangements except where stated.
There will be an exception to payment for bookings under the ATOL

Prices
Please note that some changes and errors might occur at times. You must recheck the price of your selected arrangements at the time of booking. We reserve the right to amend the advertised prices at any time. Also, we reserve the right to correct faults in both advertised prices and prices of confirmed bookings.

Visa, Passport and Health necessities

Typically we undertake that you are either holding or will hold the British passports useable for the whole duration of the provisions you wish to choose. However, if you are not a British national, please inform us for further queries. The information regarding visa, password, and health will be provided to you and are applicable during the journey. In certain conditions, requirements might change. Therefore, we recommend you to check the date position in accordance with the supplier of the arrangements including the passport office, the suitable embassy and your consultant or doctor before the departure.

Complaints

As the contract is made between you and the supplier of all arrangements, therefore, any queries or concerns will be addressed to them. If you encounter any issues during your journey, we recommend you to report the problem immediately to the supplier or their agent. If you do not follow this procedure in such scenario, you will more likely to have less opportunity for the supplier to investigate the matter and address your problem. Following the procedure on the right time can get you a significant compensation that will not only address the issue but may provide you some financial compensation. Moreover, if you wish to complain from the comfort of your home, we recommend you to write an email to the supplier. We will provide you with their names and contact details within the confirmation documents. Even after if the matter is not resolved or it involves us or other ABTA members, we will give you an option to use the ABTA’s scheme as approved by the Chartered Trading Standards Institute. Also, you can directly go to the European Commission Online Dispute Resolution (ODR) at http://ec.europa.eu/consumers/odr/.

The ODR is a reliable platform for registering your complaint with us. Though it will not determine how the matter would be resolved.

Financial Protection

All the package holidays we offer to our customers come with protection for your money. However, if you purchase a single travel service, this may not be applicable. Package holidays are secured by the package organizer and we provide you their information along. Moreover, our flight plus holidays are protected with ATOL. When you purchase an ATOL protected flight or inclusive flight holiday from us, we will send you an ATOL Certification. This includes the financial protection, source of information and who to communicate any issue regarding your booking.

Documentation and Information

All information on our website issued by us is on the behalf of the supplier. We present you a general idea regarding the services provided by the supplier. Though we may not include all the details about the relevant services on our website. All presented services are subjected to availability.